At this point, is there a solution that can be applied that can resolve this issue? We apologize for the inconvenience that this may have caused you. My TV also has been saying that the software is up to date when I try the download.
The TV also skipped the previous update. Do I have a similar issue here? How do I know what release date my TV should download in? Upon checking our support page, yes, that is correct. The recent update for your TV is the v6.
You may able to download it through your network or via USB. Here's the link for that:. Is there a patch or recovery Firmware we could use to help us update our TVs? My brand new TV keeps losing its internet connection and half the apps keep disappearing!
No help from Sony to address this either. To all who have been experienced issues to upload latest software PKG 6. I recently experienced similiar problems with update from November, version. I bought a 4 gig fat 32 flash drive and it still didn't work. Can you tell me which one you purchased? I thought I had gotten rid of an headache when I took the Samsung TV back bad build quality, they used glue for everything and when it started to heat up, all the glue loosened.
This is ridiculous, Sony's customer service is the worst. I haven't even had the TV 2 years yet and I haven't been able to update it at all. You call and they shut you down when they hear the purchase date, but this is not even a physical issue like a break or anything, it's purely software. It's and insult to all of us to insist we pay an arm and a leg for a tech to come out because of a software screw up. Why is there even a remote diagnostic on the TV if your not gonna use it.
I've tried everything from 5 different USB drives all under 8GB to downloading the update on 3 different computers. I know that there are only a few here having this issue, but we bought YOUR product when there are plenty of other choices on the market. I know that my few pennies might not count for nothing, but If there is no fix for this or should I say an interest to do so, then I will never buy another Sony product again even if my life depended on it. We regret to hear about what happened.
Kindly send us a private message with your case number so we can review your file. Nor able to update or nor able to open any apps. For better assistance, may we know the complete model number of your unit? I too have just bought two kd43xf. The software is really a let down definitely not up to Samsung, a very sad day for Sony. The existing software is V1. Tried to upload with different capacity USB no success the message is always the same: "No applicable data was found"!
I hope sony did not join with Volkswagen, Boeing or other untrustworthy brand. Reading that thread sadly demonstrate that sony help is really unimpressive. Fra Re. Hi KD43xf ,. We are sorry for any inconvenience this may have caused you. Please check the link below for more details. Same issue over here. Sadly, Sony is not taking responsibility for selling TVs with antiquated software. They want me to pay them to fix it!
The only thing we can do is boycott their products and post on Social Media. I have spent hours on the phone with Sony and their solution was for me to pay to fix it. If it was as easy as you say, they would have corrected the issue by now, but thank you for your answer. Hello, jadebimitan and jcarusodesign! We sincerely regret that you're having an issue with your TV. Please tell us the model number of your TV and a brief description of the issue so we can assist you further.
Not happy with this television. Will not purchase another Sony. Everybody I talk to or chat with is unable to help but I keep getting put through the hoops. Too many people for it to just be a coincidence. Hi User! We're sorry to hear this issue. In this case, you can follow the troubleshooting steps to isolate this issue. For further assistance, please provide the exact model number of the unit. The USB update proceeds as other have described here and indicates success but never actually updates anything.
Might as well give up on the update. I had 1 month left on the warranty and they gave me the run around until it was up and then told me that I had to pay a technician to look at it.
I just bought a 4k Firestick and swore never to buy another Sony TV ever again. A Class action lawsuit is needed, they know the issues with the updates, but never addressed it. Hi User ,. We are sorry to hear this. Can you please tell us the current firmware version of your Bravia TV?
Hi Micah. We apologize for any inconvenience that you experienced. Please send us a message of your Case number so we can check your file. I also tried a 64gig USB3. Either drive provided the same result. It's unfortunate to hear that. For further troubleshooting, try the following:. With the TV on, unplug the power cord from the wall.
Check again the current software version to confirm that the update has successfully been installed. The USB flash drive must meet the following conditions:. If the software update fails even when the above conditions are met:. Need help logging in? Sony Group Site. Select Activate to switch on 2SV. PS4 console: set up 2SV. This will verify the device. Tick the box to enable auto sign-in. If you choose not to enable auto sign-in, you will need to enter this Device Setup Password each time you sign-in.
Having issues with 2-step verification? If you are having trouble signing in with 2SV, please visit the guide below. Help with 2SV issues. How to find your 2SV backup codes If you lose access to your 2SV mobile number, a backup code will let you access your account. Select Backup Codes. Store the backup codes in a safe place. How to turn off 2-step verification Select a device below to turn off 2-step verification.
Web browser: turn off 2SV. PS5 console: turn off 2SV. PS4 console: turn off 2SV. You can remove a device setup password from an authorised device using Account Management. Enhance your PlayStation experience with access to online multiplayer, monthly games, exclusive discounts and more. Age restrictions apply. Full terms: play. PS4 and PS3 games available in Japan.
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